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Frequently Asked Questions

Our frequently asked questions are shown below to help you with some of the most commonly asked questions. 

Is car parking available at Crowne Plaza London - Docklands?

Yes, parking is available at the hotel at a charge of £5.00 per hour for up to 4 hours and £20.00 for 24hrs. Parking is subject to availability.

Kindly note that we don’t take bookings for car parking.

Does the hotel have gym facilities?

Yes. The Quad Club & Spa in Docklands is a modern health & fitness club with stunning views over Royal Victoria Dock.

Our Docklands gym is maintained to the highest standards and has a range of facilities to suit everyone whether you are staying at our Dockland hotel or not. With the addition of a new Spa with three luxurious treatment rooms, you'll find everything you need for complete well-being of mind and body.

Is breakfast available at the hotel?

Yes. Breakfast is served in the Docklands Bar & Grill Restaurant

Do you offer WI-FI at the hotel?

Wifi is complimentary in the different facilities of the hotel, and in the guest rooms

How far away from town/city centre is the hotel?

Crowne Plaza Docklands is located 2O minutes from Central London by car or by public transportation.

  • The closest tube station is Royal Victoria (Docklands Light Railway)
  • How far away is the Excel Convention Center?
  • The Excel Convention Center is 5 minutes walk
  • How far is the closest Airport?
  • The closest airport is London City Airport, located 2 miles from Crowne Plaza Docklands

When do you charge my credit or debit card?

If you are booking a bedroom at Crowne Plaza London - Docklands, you can choose between two rates: an advanced purchased rate and a best flexible rate (please note on rare occasions, the best flexible rate is not available).

If you choose the advanced purchased rate, your credit or debit card will be charged for the full stay in the 48 hours following the confirmation of your booking. The hotel reserves the right to cancel your booking if the card provided cannot be charged. In regards to the advanced purchased rate, please note the credit or debit card provided at the time of booking will be requested upon arrival. If you choose the best flexible rate, your credit or debit card will be charged upon arrival.

Do you accept cash payment?

We accept cash payments upon check in. Full payment and a security deposit will be required on check-in; a photo ID will be asked for upon arrival, however, a valid card must be provided to guarantee incidentals.

Do you accept group bookings?

We gladly accept group bookings (bookings of 9 rooms or more). Please contact our Reservations Department if you have any enquiries on
[email protected]  or call +44 2070552000

Does your hotel have conference facilities?

Yes, our conference facilities have recently been refurbished (January 2017). Please contact our Meetings and Events Department if you have any enquiries by emailing [email protected] or call +44 2070552000

Do you allow pets?

Only guide dogs are allowed, if you do have a guide dog please make a request to the hotel prior to booking so we can make the necessary arrangements.

Is the hotel accessible to wheelchairs?

Our hotel is accessible for wheelchairs users for accommodation and conference facilities. The Quad Club & Spa is not fully accessible.

Do you have sofa beds in the rooms already?

We have a room type called one double bed with sofa bed which has one queen size bed and a sofa bed in the room

Do you have cots available?

Yes, we can provide travel cots. Please contact our team to ensure this is added to your booking.

What are your restaurant opening times?


6.00 am to 10:30 am from Monday to Friday

7.00 am to 11:30 am from Saturday to Sunday

All day dining

11 am to 10:30 pm from Monday to Saturday

Bar & Terrace

7.00 am to 1.00 am from Sunday to Thursday

7.00 am to 2.00 am from Friday to Saturday

Do you offer group dining?

We gladly offer group dining, in our restaurant or private dining room (up to 12 attendees). For more than 12 attendees contact our sales team to explore more options on [email protected] or call 02070552000

What is your check in and check out time?

Our check-in time is 1500 hrs and our check out time is 1100 hrs. Late departure and early arrival requests are subject to availability and we do charge a nominal fee for the same.


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